Payment holidays

We’re only able to consider a request for a mortgage payment holiday if your mortgage has flexible features. Your original mortgage offer documents will have explained any flexible features applying to your mortgage

Not all mortgages have flexible features, and if you’re not sure they apply to your mortgage, please contact us.

Covid-19 payment deferrals

The government introduced a measure during the Covid-19 pandemic where any customers struggling with their finances could apply for mortgage payment deferrals. That measure was temporary and the option to request a mortgage payment deferral is no longer available.

There’s more information on this page about what you can do if you’re having problems making your mortgage payments.

How a payment holiday works

If your mortgage has flexible features, you may be able to request a payment holiday for a maximum of three consecutive months. We won’t approve a request that includes the current month’s payment.

We won’t approve a request for a flexible features payment holiday if any of the following apply:

Your account is in arrears or has been in arrears within the last 12 months.
We have paid ground rent or service charges on your behalf, and you haven’t repaid us.
Your mortgage has passed its term end date.
Your property has been vacant for more than 30 days at the point of your request.
Any of the account holders has been subject to bankruptcy proceedings or has entered an individual voluntary arrangement (IVA).
You have a debt management plan (DMP) in place.

At the end of any payment holiday or period of making underpayments, we’ll recalculate your monthly payment. Interest will continue to be charged during the payment holiday and, because the total amount you owe will have increased, it’s likely that your monthly payments will also increase. Before we approve any flexible features payment holiday, we’ll need to check that the increased monthly payments will be affordable for you.

Not all mortgages have flexible features, and if you’re not sure they apply to your mortgage, or if you want to discuss your eligibility for a payment holiday, please call us.

If you’re having problems making your mortgage payments

If you’re having problems making your mortgage payments we’ll try to help, but we’ll need to assess your circumstances and your income and expenditure to work out how we can support you. Simply talking to us won’t affect your credit file. There’s more information about what to do next, and where you can find help on our Payment difficulties page.

Problems paying?

Information for customers having problems making their mortgage payments.

Find out more

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