Mortgage Charter - Hessonite

The Mortgage Charter


The Mortgage Charter is a voluntary scheme set up by the Government for active lenders to help mortgage borrowers struggling with their payments. It sets out the standards that lenders will adopt when helping residential mortgage customers, who are up to date with their payments and who don’t already have an interest only mortgage.

The Mortgage Charter does not apply to buy-to-let landlords. However, we’re still committed to helping our customers – so if you’re behind with your payments or are struggling, then we’ll try to help you.

You can find out more about the Mortgage Charter on the government website.

UK Finance, the industry body that represents financial services, has also provided answers to some frequently asked questions about the Mortgage Charter.

We have a lot of experience helping landlords who are having difficulties making payments, so if you’re behind with your payments or worried that you may struggle in the future, please contact us as soon as possible.

When we speak to you, we’ll ask you some questions to understand your situation and we’ll explore the different options available to find the most appropriate outcome for your specific circumstances.

Simply getting in touch won’t affect your credit file, and talking to us earlier means there may be more ways in which we can help.

To find out more, please see our Payment difficulties page or contact us for help and support.


Please note, this page contains links to external websites. We are not responsible for the content of external websites.

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