Making your monthly payment in time
If you’re paying by a method other than Direct Debit, however you send your payment, it must reach us before the end of March.
Please check the deadlines for sending your payment below. If you don’t send your payment before the relevant deadline, it won’t be applied to your account until April. That means your account could fall into arrears and your credit file may be affected.
When you’ll need to pay
Online bank transfer
Payments by bank transfer are only applied to your account from Monday to Friday, and payments received after 3.45pm won’t be added to your account until the next working day. Bank transfer payments aren’t applied to your account at the weekend.
Please ensure that you complete your transfer before 1.45pm on Tuesday, March 31. This should allow sufficient time for your payment to reach us by 3.45pm. If we don’t receive the payment by 3:45pm, it won’t be applied to your account until Wednesday April 1 , and your account could fall into arrears.
Using Self-Serve
If you use Self-Serve to pay by debit card you’ll need to make your payment before 9pm on Tuesday, March 31, or it won’t be applied to your account until the following day, and your account could fall into arrears. Payments made after 9pm on weekdays or after 5pm on Saturday or Sunday will be applied to your account the following day. There are more details on how to use Self-Serve below.
Calling us
If you call us to pay by debit card, our automated payment service is now available 24 hours a day, 7 days a week. However, you must make your March monthly payment before 9pm on Tuesday March 31. If you pay after 9pm your payment won’t be applied to your account until the following day, and your account could fall into arrears.
If you need to talk to an agent to make your payment, you’ll need to call earlier because you must do so at a time when colleagues are available to speak to you. So, you’ll need to call during our opening hours for general enquiries.
You can find out more about all our payment methods here.
