Uncategorised - Hessonite

Planned system maintenance on Sunday 26 May

 

On Sunday 26 May all our systems will be closed for essential maintenance from 8am until 1pm. 

During this time, you won’t be able to call us to make a payment, or sign in to our online Self-Serve system.

If this is when you normally make your monthly payment, please call us or sign in at another time.

We’re sorry for any inconvenience this might cause you.

Here’s a reminder of all the ways you can make a payment.

Our Easter opening hours

If you need to call us over the Easter weekend, please note that our phone lines will be closed on Friday 29 March and Monday 1 April.

Outside of these two bank holidays, we’re open as normal. You can see details of our opening times on our contact us page.

 

Making your monthly payment

If you need to make a payment this month, please remember that we must receive your payment before the end of March, or you could fall into arrears.

If you don’t pay by Direct Debit, you’ll need to ensure that we receive your payment before the end of March. If you usually speak with us to make a debit card payment, please make sure you’re aware of our opening times, as you may need to contact us earlier than usual this month.

You may be able to use our automated payment line or our online Self-Serve system. Find out more details about all our payment methods here.

 

Find out information about your account using Self-Serve

Self-Serve is our secure online service that gives you more control over your mortgage, and is available 24 hours a day, 7 days a week.

With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call us.

You can use Self-Serve to:

  • Check your monthly payment details, see recent payments made and the total amount you currently owe.
  • See your remaining term, current interest rate and repayment type.
  • Find details of your new payment amount when this has changed due to an interest rate change.
  • Make monthly debit card payments quickly and securely.
  • Check and update your contact or correspondence details.
  • Make a lump sum overpayment by debit card.
  • Request account information from us, such as a redemption statement.
  • Send us a query as a secure message – and if you need a response, we’ll aim to reply within five working days.

If you’re a landlord with more than one mortgage with us, you can also use the  ‘add account’ function to see up to 20 accounts under one Self-Serve username.  There’s more information about how to do that on our Finding your account information page.

Sign in now – if you’ve already registered on Self-Serve, you can sign in to your account at any time, from any device.

Register now – to use Self-Serve for the first time, you’ll need to register and create your secure account.

Find out more about using Self-Serve.

Our Easter opening hours

If you need to call us over the Easter weekend, please note that our phone lines will be closed on Friday 29 March and Monday 1 April.

Outside of these two bank holidays, we’re open as normal. You can see details of our opening times on our contact us page.

 

Making your monthly payment

If you need to make a payment this month, please remember that we must receive your payment before the end of March, or you could fall into arrears.

If you don’t pay by Direct Debit, you’ll need to ensure that we receive your payment before the end of March. If you usually speak with us to make a debit card payment, please make sure you’re aware of our opening times, as you may need to contact us earlier than usual this month.

You may be able to use our automated payment line or our online Self-Serve system. Find out more details about all our payment methods here.

 

Find out information about your account using Self-Serve

Self-Serve is our secure online service that gives you more control over your mortgage, and is available 24 hours a day, 7 days a week.

With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call us.

How to use the redemptions virtual assistant

Simply click on the small button that’ll appear in the bottom right corner of certain pages of our website.

You can then start a conversation by asking the redemptions virtual assistant a question, or by selecting one of the handy in-built options.

Please note – the virtual assistant tool will only display and work correctly if you’ve enabled Statistics cookies on this website. You can check or change your preferences on our cookies page.

We hope the redemptions virtual assistant is useful for you, but if you need any other information, please see our redemptions page or contact us for further support.

Our Easter opening hours

If you need to call us over the Easter weekend, please note that our phone lines will be closed on Friday 29 March and Monday 1 April.

Outside of these two bank holidays, we’re open as normal. You can see details of our opening times on our contact us page.

 

Making your monthly payment

If you need to make a payment this month, please remember that we must receive your payment before the end of March, or you could fall into arrears.

If you don’t pay by Direct Debit, you’ll need to ensure that we receive your payment before the end of March. If you usually speak with us to make a debit card payment, please make sure you’re aware of our opening times, as you may need to contact us earlier than usual this month.

You may be able to use our automated payment line or our online Self-Serve system. Find out more details about all our payment methods here.

 

Find out information about your account using Self-Serve

Self-Serve is our secure online service that gives you more control over your mortgage, and is available 24 hours a day, 7 days a week.

With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call us.

You can use Self-Serve to:

  • Check your monthly payment details, see recent payments made and the total amount you currently owe.
  • See your remaining term, current interest rate and repayment type.
  • Find details of your new payment amount when this has changed due to an interest rate change.
  • Make monthly debit card payments quickly and securely.
  • Check and update your contact or correspondence details.
  • Make a lump sum overpayment by debit card.
  • Request account information from us, such as a redemption statement.
  • Send us a query as a secure message – and if you need a response, we’ll aim to reply within five working days.

Find out more – see more details about using Self-Serve here, or see how you can use the system to find out information about your account.

Sign In now – if you’ve previously registered on Self-Serve with NRAM, you can sign in now with Hessonite Mortgages using your existing details.

Register now – to use Self-Serve for the first time, you’ll need to register and create your secure account.

Our Easter opening hours

News headlines

  • We welcome former customers of NRAM to Hessonite Mortgages.
  • We’re now responsible for administering your mortgage, setting the interest rate and any fees that may apply.
  • There is no change to your account number, mortgage terms & conditions or interest rate as a result of your mortgage moving to us.
  • If you pay by Direct Debit you don’t need to make any changes to your payments.
  • If you pay by another method, you will need to update the details you are using.
  • You can manage your account online with Self-Serve – if you’d registered previously with NRAM you can sign in now using your same username and password.
  • We no longer accept requests for any mortgage contract variations.
  • We’re here to help if you have a query or need any support.

If you need to call us over the Easter weekend, please note that our phone lines will be closed on Friday 29 March and Monday 1 April.

Outside of these two bank holidays, we’re open as normal. You can see details of our opening times on our contact us page.

 

Making your monthly payment

If you need to make a payment this month, please remember that we must receive your payment before the end of March, or you could fall into arrears.

If you don’t pay by Direct Debit, you’ll need to ensure that we receive your payment before the end of March. If you usually speak with us to make a debit card payment, please make sure you’re aware of our opening times, as you may need to contact us earlier than usual this month.

You may be able to use our automated payment line or our online Self-Serve system. Find out more details about all our payment methods here.

 

Find out information about your account using Self-Serve

Self-Serve is our secure online service that gives you more control over your mortgage, and is available 24 hours a day, 7 days a week.

With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call us.

Questions & answers

Following the transfer of your mortgage to Hessonite Mortgages on 23 October 2023, communications about your mortgage will now come from us.

However, you may still receive some letters from NRAM about matters from before the transfer took place.

We’ll honour any commitments made previously by NRAM relating to changes to your mortgage.

If you have a current offer letter (contract variation) or redemption statement, you do not need to take any action. If necessary, we may re-send some documentation to you and/or your solicitor.

If your offer or redemption statement has expired, you’ll need to contact us to arrange for a new one to be issued. Please inform your solicitor of the transfer.

If you wish to make any other changes to your mortgage with us, please see the information on our website such as our making changes page.

If you’ve fully paid off your mortgage, the letter to you may have been generated before the redemption had been fully processed. If that’s the case, you don’t need to take any further action.

Please call us if you’re unsure about this.

Yes – if you had an active ATP to clear your mortgage arrears with NRAM, this will continue with us.

If some or all of your payments are being made by a third party, for example, from the Department for Work and Pensions (DWP), you will need to inform your provider of our new bank details to make sure future payments go to the right account.

If your mortgage account number begins with a 4, 5 or 6 the account details to use are:

Account name: Topaz Finance Limited
Sort code: 40-41-70
Account number: 00038792
Reference: Your mortgage account number

If your mortgage account number begins with a 1 the account details to use are:

Account name: Topaz Finance Limited
Sort code: 40-41-70
Account number: 20038806
Reference: Your mortgage account number

Yes – you can make overpayments using one of the payment methods as follows. For more information, please see our overpayments page.

Debit card payments – if you’ve registered for Self-Serve, please sign-in to your online account to make an overpayment. You Username and Password remain the same as with NRAM. If you need to register for the first time, find out more here.

Alternatively, please call us to make your payment.

Please note – we do not accept any credit cards or AMEX payments.

Standing order or online banking payments – please use the following details to make your payment:

If your mortgage account number begins with a 4, 5 or 6 the account details to use are:

Account name: Topaz Finance Limited
Sort code: 40-41-70
Account number: 00038792
Reference: Your mortgage account number

If your mortgage account number begins with a 1 the account details to use are:

Account name: Topaz Finance Limited
Sort code: 40-41-70
Account number: 20038806
Reference: Your mortgage account number

Cheque payments – please ensure your cheque is made payable to ‘Hessonite Mortgages’. Please quote your mortgage account number on the back of the cheque and post this to:

Hessonite Mortgages
PO Box 140
Skipton
BD23 9GF

A copy of relevant data relating to your mortgage has been transferred to us. We will always comply with our legal obligations under the data protection laws, including the Data Protection Act 2018. For full details please see our Privacy Notice.

The relevant Credit Reference Agencies have been notified of the change to Hessonite Mortgages and they will update your report accordingly. They may send you an automated notification about this, which will be for information only.